I have over 25 years of commercial experience and a former COO responsible for a large-scale customer service operation. This included the design and implementation of a recently delivered 3-year transformation strategy. Alongside this, I was responsible for the day to day operational management and people strategy for over 4000 colleagues. During my tenure, the operation delivered year on year improvements in all key performance indicators
Alongside my commercial experience, I previously worked in the HR arena for a number of years including Generalist HR, Performance Management and Talent Strategy Management Development.
I am passionate about authentic leadership and continuous professional development of managers and leaders. Great leaders have a positive impact on people every day. I have been coaching and mentoring leaders from a number of industries through direct engagement and also part of excellent not for profit organisations such as the 30% club and the Whitehall Industry Group.
I can help you with individual coaching or mentoring assignments for existing and aspiring leaders. Drawing on my extensive experience to bring a fresh, unbiased perspective to the identified need, ensuring the right questions are asked to enable clearer decision-making and overall sustainable development.
I can help you with your HR challenges providing pragmatic best practice advice. Working together to fully understand the issue and consider the risks to the options available. This will help you make an informed decision on the best course of action.
The key to long term success is to consider current but also future people needs in a fast-changing world. I can help you design your own tailored approach to people strategy: I work in partnership with you to deliver the alignment, clarity and direction needed to ensure the plan supports your overall business strategy.